Most users record their video directly in Joycards.
However, you can also upload a pre-recorded video if you want.
Recommended formats: MP4 or MOV, including videos from an iPhone. These are the formats with 100% support.
Other video formats: other common formats, such as M4V, WebM, MKV, AVI, WMV and MPG, are expected to work as we convert every upload automatically. However, if one of these formats doesn’t upload or play properly, please convert it to MP4 and try again.
Won’t work: playlist files (.m3u, .m3u8) and audio-only files (.mp3, .m4a). A .m3u from MS Teams is only a list of links and has no video in it. Download the recording itself as a video file, usually an MP4, and upload that.
Please also remember the duration and file size limits that are dictated to by the card plan your card is on:
| Plan | Max file size | Max video length |
| Free | 100MB | 40 seconds |
| Keepsake | 250MB | 70 seconds |
| Wow | 350MB | 90 seconds |
| Joyful | 500MB | 180 seconds |
